- Your privacy is critically important to us. We have a few fundamental principles:
- We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our services.
- We store personal information for only as long as we have a reason to keep it.
- We aim to make it as simple as possible for you to control what information on your website is shared publicly (or kept private), indexed by search engines, and permanently deleted.
- We help protect you from overreaching government demands for your personal information.
- We aim for full transparency on how we gather, use, and share your personal information.
Who We Are and What This Policy Covers
Hello! ¡Hola! Olá! Salut! こんにちは！Hallo! We are the people behind this service designed to allow anyone — people, small business owners and enterprises — to take full advantage of the power and promise of the open web. Our mission is to democratize commerce so that anyone can easily sell or give away their stuff (and free up some space) and hopefully save some time.
Below we explain how we collect, use, and share information about you, along with the choices that you have with respect to that information.
Information We Collect
We only collect information about you if we have a reason to do so — for example, to provide our Service, to communicate with you, or to make our Service better.
We collect information in three ways:
- if and when you provide information to us,
- automatically through operating our Service,
- and from outside sources.
Let’s go over the information that we collect.
Personally Identifiable Information (PII)
While using our Service you may provide us and we may collect automatically following PII:
- Name (nickname, username);
- Facebook UID;
- Contact information;
- Pick-up location and directions;
- Photographs with you or with your belongings;
- Date of creation and update of account (generated automatically);
- Other information you provide in posts' and items' description, and during communication with us.
Information You Provide to Us
It’s probably no surprise that we collect information that you provide to us. The amount and type of information depends on the context and how we use the information. Here are some examples:
- Basic Account Information: We ask for basic information from you in order to set up your account. During initial account creation via another service (such as Facebook) we get information provided by this service and fill your profile with it (see more at the section "Information We Collect from Other Sources"). After that you can change it in your profile.
- Public Profile Information: If you have an account with us, we collect the information that you provide for your public profile. Your profile becomes public if you have public posts and provided contact infromation (pickup point and contact). For example, if you have an account, your username is part of that public profile, along with any other information you put into your profile, such as contact information, coordinates of pickup point and directions. Your public profile information is just that — public — so please keep that in mind when deciding what information you would like to include. Do not share information, that you don't want to share with whole Internet. This does not concern the email address you provide when and if you subscribe for service updates.
- Content Information: You may also provide us with information about you in draft, published and archived posts. For example, if you post a picture or add description to post or item that includes biographic information about you, we will have that information, and so will anyone with access to the Internet if you choose to publish the post publicly. And we, for the purpose of moderation, have access to all your posts, even drafts and archived — some may want to use Service, for example, as storage for malicious pictures, but we can not afford it. Of course we are bound by this Policy, Terms of Service and Rules.
Information We Collect Automatically
We also collect some information automatically:
- Log Information: Like most online service providers, we collect information that web browsers, and servers typically make available, such as the browser type, anonymized IP address, referring site, the date and time of access, operating system. We collect log information when you use our Service — for example, when you visit, save, create or make changes to your post. We collect it, for example, to track and fix occuring errors.
- Usage Information: We collect anonymized information about usage of our Service. For example, we collect information about the actions that users perform on a site — in other words, what happened, when and to what thing on a site. We also collect information about what happens when Service is used (e.g. page views) along with information about your device (e.g. screen size, type of device). We call each one of these actions an “event". These events are attached to "visit" ("visit" is counted when we see a user or browser for the first time in a given period). In general, we record the following data for each event: unonimised IP address, user agent, browser, operating system and device type, referring URL, landing page, marketing campaign IDs, country, region, city, and timestamp of start of the Visit and timestamp of Event. We use this information to, for example, provide our Service to you, as well as get insights on how people use our Service, so we can make our Service better.
- Location Information: We may determine the country and city of location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Service from certain geographic regions. We may also collect information about precise location of a photograph with location information (it may be stored within EXIF data of photograph).
Information We Collect from Other Sources
We may also get information about you from other sources. For example, if you create or log into your account through another service (like Facebook), we will receive information from that service (such as your name, basic profile information) via the authorization procedures used by that service. The information we receive depends on which services you authorize and any options that are available. We use this information to log you in and build your initial profile, which you can later modify.
How and Why We Use Information
Purposes for Using Information
We use information about you as mentioned above and for the purposes listed below:
- To provide our Services — for example, to set up and maintain your account, host your posts, backup and restore them, charge you for any of our paid Services;
- To further develop and improve our Services — for example, by adding new features that we think our users will enjoy or will help them to create and manage their posts more efficiently;
- To monitor and analyze trends and better understand how users interact with our Service, which helps us improve our Service and make it easier to use;
- To monitor and prevent any problems with our Service, protect the security of our Service, detect and prevent fraudulent transactions and other illegal activities, fight spam, and protect the rights and our and others' property, which may result in us declining a transaction or the use of our Service;
- To personalize your experience using our Service, provide content recommendations, target our marketing or announcement messages to groups of our users (for example, those who have a particular plan with us or have been our user for a certain length of time or in particular region).
Legal Bases for Collecting and Using Information
A note here for those in the European Union about our legal grounds for processing information about you under EU data protection laws, which is that our use of your information is based on the grounds that:
- The use is necessary in order to fulfil our commitments to you under the applicable terms of service or other agreements with you or is necessary to administer your account — for example, in order to enable access to our website on your device or charge you for a paid plan; or
- The use is necessary for compliance with a legal obligation; or
- The use is necessary in order to protect your vital interests or those of another person; or
- We have a legitimate interest in using your information — for example, to provide and update our Service; to improve our Service so that we can offer you an even better user experience; to safeguard our Service; to communicate with you; to measure, gauge, and improve the effectiveness of our advertising; and to understand our user retention and attrition; to monitor and prevent any problems with our Service; and to personalize your experience; or
How We Share Information
We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:
- Legal and Regulatory Requirements: We may disclose information about you in response to a subpoena, court order, or other governmental request.
- To Protect Rights, Property, and Others: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of us, third parties, or the public at large. For example, if we have a good faith belief that there is an imminent danger of death or serious physical injury, we may disclose information related to the emergency without delay.
- With Your Consent: We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties with which you authorize us to do so.
- Aggregated or De-Identified Information: We may share information that has been aggregated or reasonably de-identified, so that the information could not reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Service.
- Published Support Requests: And if you send us a request (for example, via a support email or one of our feedback mechanisms), we reserve the right to publish that request in order to help us clarify or respond to your request or to help us support other users.
Information Shared Publicly
Information that you choose to make public is — you guessed it — disclosed publicly. That means, of course, that information like your public profile with contact information, posts, other content that you make public on our website all available to others – and we hope you get a lot of views! Public information may also be indexed and cached by search engines or used by third parties. Please keep all of this in mind when deciding what you would like to share.
How Long We Keep Information
We generally discard information about you when we no longer need the information for the purposes for which we collect and use it — which are described in the section above on How and Why We Use Information — and we are not legally required to continue to keep it.
For example, we keep the web server logs that record information about a visitor to our website, such as the visitor’s IP address, browser type, and operating system up to 14 days. We retain the logs for this period of time in order to, among other things, analyze traffic to our website and investigate issues if something goes wrong.
While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so, such as monitoring our Service for potential vulnerabilities and attacks.
You have several choices available when it comes to information about you:
- Limit the Information that You Provide: If you have an account with us, you can choose not to provide the optional account information, profile information, and transaction and billing information. Please keep in mind that if you do not provide this information, certain features of our Service — for example, profiles without contact information are not public and can not be reached by visitors of our service.
- Opt-Out of Marketing Communications: You may opt out of receiving promotional communications from us. Just follow the instructions in those communications or let us know. If you opt out of promotional communications, we may still send you other communications, like those about your account and legal notices.
- Set Your Browser to Reject Cookies: At this time, our Service does not respond to “do not track” signals. However, you can usually choose to set your browser to remove or reject browser cookies before using our site, with the drawback that its certain features may not function properly without the aid of cookies.
- Close Your Account: While we’d be very sad to see you go, if you no longer want to use our Service, you can delete your account (in your profile). Please keep in mind that we may continue to retain your information after deleting your account, as described in How Long We Keep Information above — for example, when that information is reasonably needed to comply with (or demonstrate our compliance with) legal obligations such as law enforcement requests, or reasonably needed for our legitimate business interests.
If you are located in certain countries, including those that fall under the scope of the European General Data Protection Regulation (AKA the “GDPR”), data protection laws give you rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:
- Request access to your personal data;
- Request correction or deletion of your personal data;
- Object to our use and processing of your personal data;
- Request that we limit our use and processing of your personal data; and
- Request portability of your personal data.
You can usually access, correct, or delete your personal data using your account settings and tools that we offer, but if you aren’t able to do that, or you would like to contact us about one of the other rights, scroll down to How to Reach Us to find out how to reach us.
EU individuals also have the right to make a complaint to a government supervisory authority.
How to Reach Us
Other Things You Should Know (Keep Reading!)
- In the case of US based entities, entering into European Commission approved standard contractual arrangements with them, or ensuring they have signed up to the EU-US Privacy Shield; or
- In the case of entities based in other countries outside the EEA, entering into European Commission approved standard contractual arrangements with them.
You can ask us for more information about the steps we take to protect your personal information when transferring it from the EU.
Change log and effective dates
- June 28, 2019: Initial Policy Release